Do you accept orders placed outside of the Indonesia?

  • Yes! We ship worldwide.

What payment methods do you accept?

  • We accept all major credit cards.

When will my order be shipped?

  • We do our very best to ship orders as promptly as possible. From the time you have placed your order, please allow 1-3 days to process your order.

From the time I place my order, how long will it take for me to receive it?

  • For all orders within the Indonesia, please allow 1-3 days for processing and 1-3 weeks for shipping and delivery. For all orders placed internationally, please allow 1-3 days for processing and 1-3 weeks, but up to 6 weeks for shipping and delivery.
  • If you have not received your order within the time frame specified, please email us at sale@arqaamthiqacom.com. As you surely know, during the holidays, the post office can get quite hectic. Please allow more time for deliveries during the busy holiday season.

When and how will I be able to track my order?

How secure is my online order?

  • In order to offer you a safe and enjoyable shopping experience, your credit card details are protected by the highest level of commercially available 256-bit SSL Encryption Technology.
  • Your information is SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Can I use multiple discount codes in one order?

  • Discount codes cannot be used together with other discount codes unless stated otherwise.

Where is the rest of my order?

  • Depending on order location, if you have ordered more than one item it may come in separate packages due to customs inspection and shipping weight logistics. Please email us at sale@arqaamthiqacom.com if you have any questions regarding this.

Do you accept returns or exchanges?

  • We’ll gladly accept unworn, unwashed, or defective merchandise for return or exchange. If you’re not satisfied with your purchase for any reason, simply contact us as soon as possible for assistance. We’ll respond as quickly as possible to provide you with return instructions. Please email us at sale@arqaamthiqacom.com if you would like to cancel your order. If you have placed an order on any given day, you have 24 hours from that time to cancel your order.